INTERNATIONAL AND NATIONAL CASE STUDIES

IMPLEMENTING OPEN GOVERNMENT IN AUSTRALIA

• Open Government - Building a strategy for resilience
• Getting the balance with open data
• Moving from policy to implementation

Senator the Hon Kate Lundy, Parliamentary Secretary to the Prime Minister and Parliamentary Secretary for Immigration and Citizenship, Senator for the Australian Capital Territory

INTERNATIONAL KEYNOTE SESSION
International best practice: NASA Open Government Initiative and Social Media Engagement

• Identifying the needs of your community to understand how to better communicate and engage them
• Engaging citizen through the use of Web 2.0 tools
• Moving towards an open and transparent government

Nicholas Skytland, Director Open Government Initiative, NASA, USA

NATIONAL KEYNOTE ADDRESS
A vision for the future

• Assessing the reality of Gov 2.0 in practice
• Identifying the progress made since the launch of the Gov 2.0 taskforce
• Examining the next steps in the implementation of the Gov 2.0 agenda in Australia

John Sheridan, First Assistant Secretary Agency Services, Australian Government Information Management Office

BUILDING A BUSINESS CASE FOR GOV 2.0: EVALUATE RISKS AND REACH BENEFITS

Case Study - myregion.gov.au - Gov 2.0 meets BAU

• Identifying the risks associated with utilising web 2.0 tools in the government
• Reaching benefits though a detailed business case
• Implementing Gov 2.0 strategies in your organisation

Chris Beer, IT Development Manager, Department of Regional Australia, Regional Development & Local Government

Developing a business case for Gov 2.0

• Identifying the strengths, weaknesses, opportunities and threats of a Gov 2.0 strategy
• Embedding culture change and high performing teams into your Gov 2.0 initiatives
• Assessing the technologies that will best meet your organizational requirements
• Thinking big, starting small and failing fast - achieving meaningful public benefits

Patrick McCormick, General Manager, Online Collaboration and Citizen Engagement, Department of Justice Victoria

PANEL DISCUSSION: Assessing the viability of a Web 2.0 strategies in your organisation

Gail Fairlamb, Community Engagement and Stakeholder Relations, Office of the Executive Committee of Cabinet, Department of the Premier and Cabinet, South Australian Government

Patrick McCormick, General Manager, Online Collaboration and Citizen Engagement, Department of Justice Victoria

Chris Beer, IT Development Manager, Department of Regional Australia, Regional Development & Local Government

Wendy Pryor, Manager, Web Services, Department of Business and Innovation, State Government of Victoria

RAISING AWARENESS AND INSPIRING CHANGE

MANAGING CONTENT AND SERVICE DELIEVERY

Educating and influencing government into embracing Gov 2.0 strategies

• Embracing the federal government leadership to encourage change
• Educating government towards making information freely available
• Transforming government services through the use of Gov 2.0 strategies

Caroline Le Couteur MLA, ACT Greens Member for Molonglo and ACT Greens Spokesperson for Planning, Territory and Municipal Services, Business and Economic Development, Land and Property Services, Arts and Heritage

Making data more accessible:  MyHospitals website case study

• Opportunities and constraints for government agencies in making data publicly accessible

• Audience segments, their needs and interest in government data
• How complex data sets can be presented in a user-friendly format

Alison Verhoeven, Senior Executive, Governance and Communications Group, Australian Institute of Health and Welfare

The impact of culture on Gov 2.0

• Achieving a level of cultural maturity to focus on innovation
• Changing the way government engages with its community
• Identifying requirements to sustain and deliver future Gov 2.0 projects

Rob Crispe, Director Online Services, Australian Federal Police

Ensuring the accessibility of Web 2.0 technologies employed in Gov 2.0 strategies

• The benefits of designing and maintaining accessible Web 2.0 sites
• Delivering accessible government information via Web 2.0 technologies
• Managing the content of your website to ensure accessibility
• Designing social media to increase the participation of people with disabilities

Dr Denise Wood, Senior Lecturer and Program Director, University of South Australia

Dr Scott Hollier, Project Manager and the Western Australia Manager, Media Access Australia

Embracing mobile to reach your audience at all times

• Understanding the impact of mobile in traditional broadcasting
• Utilising latest technologies and trends to drive business strategies  
• Encouraging a 2-way communication to improve mobile service offering

Manuela Davidson, Mobile Executive Producer, ABC Innovation

Department of Immigration and Citizenship's Client Service Transformation

• Global Challenges
• Re-Thinking Service Delivery
• Social Media & Social Inclusion

Adrian Motherway, Global Manager eBusiness, Client Strategy & Performance Division, Department of Immigration and Citizenship

IMPLEMENTING AND MONITORING SOCIAL MEDIA TOOLS IN GOVERNMENT

IMPROVING INFORMATION SHARING AND INTERNAL COMMUNICATION

Utilising social media for emergency response

• Engaging your citizens in a two-way communication
• Giving feedback back to the community
• Making friends and influencing people

Simon Kelly, Deputy Director Media & Public Affairs, Queensland Police Service

Freedom of Information – supporting the Government 2.0 agenda 

• Building a pro-disclosure culture across government through FOI reform
• Establishing the Information Publication Scheme
• Opening up Public Sector Information and building citizen participation

Rachael Spalding, Assistant Commissioner Policy, Office of the Australian Information Commissioner

Monitoring social media: look, learn and listen

• Understanding risks and responsibility to make the most out off these powerful tools
• Identifying the skills required to monitor social media interaction
• Creating guidelines for the use of web 2.0 tools that meet your organisational requirements

Mark Ferguson, General Manager, Pittwater Council

Understanding the risks and benefits behind information sharing

• External web 2.0 platforms v. agency owned / sourced solutions
• Identifying the issues associated with information sharing in the Cloud
• Reconciling new world policies with old world laws

Andrew Schatz, Senior Lawyer, Australian Government Solicitors

South Australia's Strategic Plan: a case study in digital community engagement

• Building an integrated, transparent and participatory engagement strategy
• Exploring South Australia's experience using multi-media, social media and online engagement in the update of the state's strategic plan
• Managing risk, levering opportunities and building an online community

Gail Fairlamb, Community Engagement and Stakeholder Relations, Office of the Executive Committee of Cabinet, Department of the Premier and Cabinet, South Australian Government

Facilitating business improvement through internal collaboration

• Building strong partnerships with senior management
• Developing  an  engagement  strategy  as  a  key  success  factor for implementing social media
• Demonstrating successful business outcomes

Rebecca Cattran, Manager Internal Communications, VicRoads

WRAP UP DISCUSSION - Delegates move into Stream 1

PANEL DISCUSSION: A Look into Gov 3.0

Rob Crispe, Director Online Services, Australian Federal Police

Nicholas Skytland, Director Open Government Initiative, NASA, USA

Rachael Spalding, Assistant Commissioner Policy, Office of the Australian Information Commissioner

Stephen Schmid, General Manager, Open Technology Foundation